Billing of our customers is decentralized, meaning customers are able to pay their bills in any of our billing stations regardless of where they are or live. Our payment and Billing system is divided into two regions being Southern and Northern regions.
Payments of our Customers is decentralized, meaning that our Customers are able to pay their electricity bills in any of our wide spread Zesco Client service Centres, regardless of where they are or live.
Zesco clients can pay their electricity bills by cash, cheques and by directly debiting their bank accounts and crediting their Zesco Accounts. Our customers should take note that all the payments to be made on their accounts, are to be done at the nearest Customer service centre. Zesco Corporate clients are encouraged to pay by cheque or direct debit.
The payments Facilities available now include, Prepayment
, Cash payment, cheque payments and Direct Debit and Credit Clearing Service (DDACC). Recently Zesco lunched this new payment facility called DDACC
(Direct Debit and Credit Clearing Service). This payment facility allows our customers with kwacha bank accounts to reduce on queuing up to pay their bills. A mandate form can filled in from any of our customer service centres, where a ceiling on the amount to be paid is established and every month the customers account will debited with the monthly bill, less 5% discount. Customers on the DDACC arrangement will enjoy the benefits of, not queuing up, a 5% discount on the monthly bill, no power cut notices and a convenient payment method.
Zesco operates a flexible payment method, known as a Cash planner. This is a payment commitment plan which our customers who have arrears and are un able to settle them all at the time power cut is threatening them with a notice, may wish to make use of for a period of three months only. Clients may freely wish to sign the payment commitment plan, even before they are given a notice, this is done by paying at least 50% of the outstanding balance on the account and the balance to be paid in three equal instalments.
Zesco endeavours to save you our Customers by attending to your reported faults in the quickest possible way, hence easy accesses to customer service centres located all over the country. The Zesco faults centres work in collaboration with the centres in terms of capturing all faults reports. Most of our Faults centres are located near the Customer service centres meaning that they can reached at all times