Customer Communication Channel Preference Survey

Dear Esteemed Customer

  • Note

    Please take time to help us improve our communication channel for your use to submit queries to Zesco or receiving notifications from the utility by taking part in this short survey.

  • Your participation in this survey is random and voluntary. You are not required to disclose your identity and information you will give shall be treated with utmost confidentiality.

  • Please answer the questions as honestly as possible and to the best of your knowledge and belief. There are no wrong nor right answers. Kindly select in the circle box.

Province*
Town/District*
Township/Village*
1. Do you own a smart phone and /or tablet?

( ) YES | NO

2. What is your age group?

( ) Below 20 | Between 20 and 25 | Between 26 and 35 | Between 36 and 50 | Above 50 |

3. Which of the following is your most preferred mode of communication for channelling your queries (such as faults, power outages, etc.) to ZESCO?

Email | SMS | Facebook | Whatsapp | Twitter | Telephone | In Person |

4. Which of the following is your most preferred mode of communication for receiving notification from ZESCO about our electricity service delivery?

Email | SMS | Facebook | Whatsapp | Twitter | Telephone | Radio | TV |
Newspaper |

ZESCO Limited 2017