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Distribution And Customer Service

The Distribution, Supply and Customer Services directorate is responsible for the distribution and supply of electricity, and customer services business in ZESCO. This entails the directorate is responsible for the planning, construction, operation and maintenance of the distribution network, the management of the customer services and demand side management functions. The focus of the directorate is to achieve the corporate objectivesof increasing customer base; providing safe, reliable and affordable electricity for all; and improving customer service. This is achieved by aligning the resources, delivery processes, operations and planning strategies across the company in a consistent and coherent manner.