Media Releases

ZESCO Limited is updating prepaid meter software for all its residential customers. The phased exercise commenced on 30 March 2023, and is a mandatory requirement necessitated by the impending expiry, on 24 November 2023, of the software currently in use. Thus far, over 85% of customers in Lusaka South and Central Zones have had their prepaid meter software successfully upgraded through a self-service three step approach. However, the Corporation has noted that some customers in the targeted areas are experiencing challenges to update their meters, consequently failing to upload electricity units into their meters. The customers in areas where meter software upgrade is in progress will, upon buying electricity units, receive a receipt containing three (3) 20-digit tokens labeled as KCT1 and KCT2 followed by the actual electricity token labeled as ZESCO token. Therefore, to update their meter software and successfully upload electricity units, a customer must take the following the steps: 1. Purchase electricity and collect your prepaid electricity token receipt or receive it electronically 2. Enter the first token (KCT1) then enter (KCT 2) after 30 seconds of entering the first token. Once successful, your meter software is updated. 3. Enter the electricity recharge token labeled ZESCO token. Furthermore, our customers are encouraged to visit our Facebook page zesco.co.zm to access videos demonstrating the three-step process. ZESCO regrets the inconvenience our customers may experience with the process.

ZESCO Limited has expressed grave concern that teenagers as young as 16 years old are getting initiated into crime syndicates of stealing and vandalizing electricity infrastructure in the country.

After a review of the status of ZESCO Limited and taking into account both the positive and adverse prevailing conditions, ZESCO Limited has identified five strategic objectives for the 2022-2031 Strategic Plan as follows: 1. To achieve customer satisfaction, win customer confidence and loyalty; 2. To be a financially sustainable organisation that balances the needs of its stakeholders; 3. To expand the Generation, Transmission and Distribution systems guided by an Integrated Resource Plan; 4. To have an effective maintenance regime for Generation, Transmission and Distribution systems; and 5. To align human capital to business objectives.

ZESCO Limited warmly welcomes you to the first media briefing of the year 2023. Colleagues, as stated during the last briefing held in December 2022, the Corporation remains intentional in its interactions with the media and shall endavour to deliver information to you in a structured and well-timed manner to keep our customers and stakeholders well abreast with key developments within the utility.

ZESCO Limited has restructured the load management exercise by staggering each outage to a minimum Six (6) hour period. This entails staggering of the current 12 hours into six-hour intervals with a 6-hour break. The changed schedules are intended to provide customers some relief and will take effect on Monday, 9 January 2023 until further notice. To this effect the load shedding pattern is as listed: 00:00 hours – 06:00 hours 06:00 hours – 12:00 hours 12:00 hours – 18:00 hours 18:00 hours – 24:00 hours Our customers are encouraged to look out for updated load shedding schedules in the print media and the ZESCO website www.zesco.co.zm. The schedules are also conveniently accessible via ZESCO’s USSD Code (*3600#) and the Mobile App. ZESCO deeply regrets the inconvenience load shedding has caused its customers. The Corporation remains committed to applying the best load management practices to minimize its impact. As a safety precaution, our customers are advised to treat all supply lines to be live as power may be restored before the scheduled time.